Terms and Conditions
These are our terms and conditions and betting rules that govern the way we do business, how we take and settle bets, and identify what you can expect from KAGWIRAWO.
KAGWIRAWO is owned and run by Blue Cube LIMITED, a company incorporated and registered in Uganda and in business since 2007. KAGWIRAWO is duly licensed by the Lotteries and Gaming Regulatory Board (LGRB), under the Ministry of Finance.
1. Introduction
1.1. By using, visiting and/or accessing any part of the KAGWIRAWO website and or any sub-domain, website, USSD/SMS or mobile application that we own or operate (the “Service”) and/or registering an account on the Service you agree to be bound by these Terms and Conditions, our Privacy Policy, our Cookies Policy and any other rules applicable to our betting or gaming products available on the Service (together the "Terms"), and are deemed to have accepted and understood all the Terms.
1.2. You should read the Terms carefully, if you do not agree with them and/or cannot accept them, please do not use, visit or access the Service.
1.3. These Terms may be changed by us from time to time for any reason (including compliance with applicable legislation or requirements of regulators). Current version of the Terms will be available on the Service. If you continue to use the Service after such changes come into effect you are deemed to have accepted such changes to the Terms.
1.4. Reference to “you”, “your”, “customer”, “user” or “player” shall mean any person using the Service or any services available thereon and/or any registered customer of the Service.
1.5. Reference to “games” shall mean Casino, Live Casino, Sportsbook, cards, and other games as may from time to time become available on the Service. KAGWIRAWO reserves the right to add and remove Games from the Service at its own discretion.
2. Your Account
2.1. Legal requirements
2.1.1. Reference to the “Account” shall mean an account registered by you on the Service after accepting and agreeing to these Terms. By registering an Account, you declare that you are over 25 years of age.
Persons who are under age of 25 years are not allowed to use the Service.
2.2. Registration of Account
2.2.1. In order to place bets, play games and deposit money you need to register an Account on the Service.
2.2.2. To register an Account, you must provide complete and up-to-date information including a mobile number, e-mail address, username, password and other mandatory information requested on the registration form.
2.2.3. By registering an Account on the Service, you agree to specify your legal name. We may take action to check the accuracy of the information you provide. You’re not allowed to change this data, but there are cases in which you can individually request for changing of data by contacting the Service’s customer support, such as an honest mistake etc.
2.2.4. If you choose, or you are provided with a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We are not responsible for any abuse or misuse of your Account by third parties due to your disclosure, whether intentional or accidental, whether active or passive, of your login details to any third party. We will never ask you to reveal your password and will never initiate contact with you to ask you for the memory joggers associated with your password.
2.2.5. Employees, former employees of service providers and/or affiliated persons are not permitted to register accounts on the Service and cannot exploit the services and promotions available on it. Same rules apply to family members of the above mentioned. Violation of this rule will result in the account being permanently closed and the referred accounts will be considered as fraudulent. Any winnings derived from such activities will be deemed as forfeited by the account holder and only the deposited amount will be returned to the account holder.
2.2.6 You cannot transfer, sell, or pledge your Account to another person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial, or otherwise. The rule against these transfers includes but is not limited to actions like placing restrictions, making pledges, transferring rights, using something for a period without owning it, trading, arranging deals, using as security for a debt, or giving away with the help of a trustee or any other third party, whether they are a company, person, organization, or group, in any manner whatsoever.
2.3. Account issues
2.3.1. If you forget your password or think that somebody knows details of your personal data, moreover if you suspect that another user is taking an unfair advantage through cheating or collusion you must report the suspicion to us.
2.3.2. We reserve the right to declare any bet or transaction void partially or in full if we, at our own discretion, would deem it obvious that any of the following circumstances have occurred:
  • the Account holder or people associated with the Account holder may directly or indirectly influence the outcome of an event;
  • the Account holder and or people associated with the Account holder are directly or indirectly avoiding the rules of the Service;
  • the result of an event or the bet has been directly or indirectly affected by criminal activity;
  • the odds of an event have significantly been changed due to a public announcement in relation to the event;
  • bets have been placed that would not have been accepted otherwise, but they were accepted during periods when the Service has been affected by technical problems;
  • due to an error, such as a mistake, misprint, technical error, human error, force majeure or otherwise, bets have been offered, placed and or accepted due to this error.
2.3.3. When we close or suspend an Account for whatever reason, we reserve the right to close any future Accounts that may be registered by the same person, device, address, or that may use the same payment wallets or credit cards and void/cancel all bets and transactions of such Accounts.
2.3.4. We may offer two-factor authentication (2FA) as additional protection from unauthorized use of your Account. You are responsible for keeping your login information confidential and making sure it cannot be accessed by another person.
2.4. By registering the Account on the Service, you undertake, declare and warrant that:
2.4.1. You are over 25 years of age or such higher minimum legal age of majority as stipulated in the laws of jurisdiction applicable to you and, under the laws applicable to you, you are allowed to participate in the Games offered on the Service.
2.4.2. You will use this Service and your Account solely and exclusively for the purpose of your genuine participation in the Games and not for any financial or other operations; your participation in the Games will be strictly in your personal non-professional capacity for recreational and entertainment reasons only.
2.4.3. You participate in the Games on your own behalf and not on behalf of any other person;
2.4.4. All information that you provide to KAGWIRAWO is true, complete, and correct, and that you shall immediately notify us of any change of such information.
2.4.5. All money that you deposit into your Account is not tainted with any illegality and, in particular, does not originate from any illegal activity or source.
2.4.6. You understand that by participating in the Games you take the risk of losing money deposited into your Account.
2.4.7. You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your or third parties’ participation in any of the Games and shall not use any software-assisted methods or techniques or hardware devices for your participation in any of the Games. Kagwirawo hereby reserves the right to invalidate or close your Account or invalidate your participation in a Game in the event of such behaviour.
2.4.8. Your mobile phone number is your identity. Your identity is determined by your mobile phone number. If transactions are made via your phone by someone who is not the registered user, the registered user will remain liable for their transactions. In addition, we cannot do account transactions for accounts which are not identical to the phone number. This means that you cannot, for example, ask to be paid out on a different number other than the number you have placed a bet with.
2.4.9. You will incur charges when using Mobile Money services or any other payment channels. Some of these are determined by the channel providers, such as the mobile telecoms networks, while some are determined by KAGWIRAWO. The minimum stake for each game will be UGX 500.
3. Multi Accounts
3.1. You can sign up (register) and use as many Accounts on the Service as you legitimately own Mobile phone numbers
3.2. Any phone number you use on to open an Account on the Service MUST be duly registered in your full names as they appear on your National ID, for nationals, or an equivalent document for foreigners.
3.3 If you cannot provide proof of ownership of the phone numbers you used to open up the Accounts, for whatever reason, we may block or close any or all of the said Accounts at our discretion. We may also void all the bets that have been placed in the unverified Accounts, block bonuses and gifts and void withdrawal requests. In addition, any returns, winnings, or bonuses that have been gained or accrued during the unverified Account lifecycle would be forfeited from you.
4. Pay-outs
4.1. When the outcome of a Game you participate in becomes determined or, where applicable, KAGWIRAWO has confirmed the relevant result of an event and settled the markets; all winnings will be available on your KAGWIRAWO Account.
4.2. If KAGWIRAWO mistakenly credits your Account with winnings that do not belong to you, whether due to a technical or human error or otherwise, the amount will remain property of KAGWIRAWO and the amount will be deducted from your Account. If prior to KAGWIRAWO becoming aware of the error you have withdrawn funds that do not belong to you, without prejudice to other remedies and actions that may be available at law, the mistakenly paid amount will constitute a debt owed by you to KAGWIRAWO. In the event of an incorrect crediting, you are obliged to notify KAGWIRAWO immediately.
4.3. KAGWIRAWO will carry out additional verification and identification procedures for any withdrawal or reserves the right to carry such verification procedures at any level of withdrawals. All transactions will be checked to prevent money laundering.
5. Deposits
5.1. To have a possibility to place bets and play for real money you have to deposit money into your KAGWIRAWO Account. You can deposit at any time online using Mobile Money. In the “Deposit page” on the Service when you input the amount you wish to deposit on your KAGWIRAWO Account, a USSD prompt will be sent to your mobile number to confirm deposit.
5.2. KAGWIRAWO reserves the right to use additional procedures and means to verify your identity (KYC) when effecting deposits into an Account and to close an Account if you fail to send these documents to KAGWIRAWO.
5.3. Kagwirawo does not grant any credit for the use of its services.
5.4. By depositing you confirm that all deposits are authorized and you won’t try to decline them or take any action which will cause such payment to be reversed by the third party, in order to avoid any legitimate liability.
6. Withdrawals
6.1. You will incur charges when using Mobile Money services. The cost of withdrawal from your KAGWIRAWO account is as per the schedule below;
Withdraw Range (UGX)Charges (UGX)
50 - 45000300
45001 - 125000600
125001 - 5000001000
Above 5000011500
Additional requirements depending on payment channels will apply.
6.2. KAGWIRAWO reserves the right to change the maximum allowed sum for each payment system per one transaction at any time and without prior notification.
6.3. It will not be possible to withdraw funds marked as “Bonus”, as well as funds stuck in an aborted game.
6.4. KAGWIRAWO has the right to refuse withdrawal if the total bet amount is less than the amount of the last deposit. You have to turn over the initial deposit at least one time before being able to withdraw.
6.5. A user cannot withdraw funds in excess of his/her Account balance.
6.6. Withdrawals will be made from your KAGWIRAWO account to your Mobile Money account.
6.7. When a withdrawal is cancelled, the funds are returned back to your KAGWIRAWO Account and you can make use of those funds accordingly. KAGWIRAWO does not assume any responsibility for any funds lost during gameplay following a withdrawal cancellation either by you or by us.
6.8. You may only withdraw the maximum amount of UGX 2,000,000 in any 24 hours unless a larger amount has been agreed by us.
6.9. Prior to accepting a withdrawal, we may request that you provide legal identification for example certified copies of passports, ID cards or other such documentation as we feel is required in the circumstances. We may also carry out phone verification or other verification as is required to ensure that you are who you say you are.
6.10. You can only have one pending withdrawal (i.e. requested but not processed) per payment method at any one time. Furthermore, you can make only one withdrawal request per 24 hours period.
6.11. The maximum daily winning amount for one Customer cannot exceed UGX 20,000,000
7. Account Closure
7.1. You may close your Account at any time and request a withdrawal of the balance of the Account, subject to the deduction of relevant withdrawal charges. To close your Account, you must first cancel any open bets if applicable, and contact the Service customer support
7.2. The method of repayment will be at our absolute discretion.
7.3. KAGWIRAWO reserves the right to close your Account and to refund to you the "Available to withdrawal” balance, subject to the deduction of relevant withdrawal charges, at KAGWIRAWO’s absolute discretion and without any obligation to state a reason or give prior notice.
7.4. KAGWIRAWO reserves the right to cancel and remove any bonus amount awarded to you if it has not been used within 1 month from the date awarded.
7.5. KAGWIRAWO reserves the right to refuse a withdrawal claim in case of fraud, in which case an Account will be suspended and the payment not processed.
7.6. KAGWIRAWO will review all player Accounts and classify them at its discretion. Once a player is classified as a “bonus hunter” or “bonus abuser”, all winnings and bonuses will be void and the Account will be suspended and the payment not processed.
8. Personal Information
8.1. We will comply with applicable data protection laws in respect of the personal information you supply to us. Your personal information is processed in accordance with our Privacy Policy, a copy of which is available by clicking here
9. Crashed & Aborted Games
9.1. Criminal Activity
In the case when any irregularity (including a suspicion of attempted money-laundering or fraud) has been noticed, KAGWIRAWO reserves the right to close Accounts and/or report about criminal or other suspicious activities provided through one or multiple Accounts to the relevant existing regulatory or law enforcement authorities. All offenders’ Account balances will be blocked, withdrawals will be void, deposits and winnings will be forfeited.
9.2. Collusion and cheating
KAGWIRAWO is eligible to disable users’ Accounts and forfeit their Account balances (including deposits and winnings) if they will be noticed to gain, attempting to gain an advantage of trading information or establishing a collusive agreement with other users to take an unfair advantage. These advantages may consist of chip dumping and transfer, discussing a hand during play, multiple using a single Account, soft playing. KAGWIRAWO provides the rigorous examination of play by both manual and automated ways and investigates all related user complaints. In addition, KAGWIRAWO provides proactively and randomly examining gameplays and Accounts.
9.3. Fraudulent activity
Once KAGWIRAWO notices a fraudulent, unlawful, dishonest or improper activity (including using the VPN, proxy or similar service that masks or manipulates the identification of your real location, or making bets, wagers or poker play through a third party or on behalf of a third party) on the Service, we are eligible to block users’ Account with forfeiting of all Account balances without prior notification. In such cases KAGWIRAWO reserves the right to report fraudulent activity to existing regulatory and law enforcement authorities including but not limited to mobile telecommunication networks, banks, credit card companies and/or any person or entity that has the legal right to such information, and/or taking legal action against such user.
10. Crashed & Aborted Games
10.1. KAGWIRAWO is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the gameplay. Refunds may be given solely at the discretion of KAGWIRAWO.
10.2. KAGWIRAWO shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with Service or its content, including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or line failure, any person's misuse of the Service or its content or any errors or omissions in content.
10.3. In the event of a casino system malfunction, all wagers are void.
10.4. In the event a Game is started but miscarried because of a failure of the system, KAGWIRAWO shall refund the amount wagered in the Game to you by crediting it to your Account or, if an Account no longer exists, by paying it to you in an approved manner; and if you have an accrued credit at the time the Game miscarried, credit to your Account the monetary value of the credit or, if an Account no longer exists, pay it to you in an approved manner.
11. Duties
11.1. KAGWIRAWO reserves the right to assign or otherwise lawfully transfer its rights and obligations under the Terms. You shall not assign or otherwise transfer your rights and obligations under these Terms.
12. Complaints
12.1. If you have a complaint, you can email to the Service customer support at [email protected] or contact customer care desk on 0761345340/0702215201
12.2. KAGWIRAWO will use best efforts to resolve a reported matter promptly.
12.3. If you have a query with regard to any transaction you may contact KAGWIRAWO at [email protected] with details of the query. We will review any queried or disputed transactions. Our judgment is final.
13. Agreement & Admissibility
13.1. These Terms, the Privacy Policy, the Cookies Policy and any document expressly referred to in them and any guidelines or rules posted on the Service constitute the entire agreement and understanding between you and KAGWIRAWO with respect to this Service and save in the case of fraud it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and KAGWIRAWO with respect to this Service.
13.2. A printed version of these Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relate to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
13.3. If any provision of these Terms is held to be illegal or unenforceable, such provision shall be severed from these Terms and all other provisions shall remain in force unaffected by such severance.
13.4. In case of inconsistency of textual content between language versions, the English version of the Service shall prevail.
14. Sports Betting Rules
14.1. KAGWIRAWO accepts bets or/and wagers for sporting events that are presented on the Service. All such bets/wagers are subject to the rules applicable to each sport, e.g. Football, Basketball, Tennis, E-Sports, etc.
14.2. You cannot make wagers exceeding your Account balance.
14.3. Once a bet has been placed and confirmed, a user cannot change or cancel a bet. It is therefore in the user’s interest to ensure that all details of their bet are correct before placing a bet.
14.4. Before an event starts, KAGWIRAWO reserves, at its own discretion, the right to void or cancel part or whole of a bet even after its acceptance without providing any reason to the user. After the event start, KAGWIRAWO reserves, at its own discretion, the right to void or cancel part or whole of a bet, even after its acceptance if there is a valid reason for this, such as: - a mistake in the wording (palpable error) of the event, odds or starting time; - the user attempt to bypass KAGWIRAWO limits (potential pay out) and risk management by placing multiple, identical or similar bets or opening multiple Accounts; - the user is getting an advantage of any public announcement or secret information he has access to that determines the outcome of the bet; - the user combines related bets; - the user is actively participating in the event, e.g. as a Player, Referee, Manager or has direct or indirect relationship with events participants; - Service suffers a technical error offering wrong odds or events; - any other valid reason duly communicated to the user upon request.
14.5. KAGWIRAWO reserves the right to cancel all bets of an event, if there is any change regarding the venue of the event.
14.6. KAGWIRAWO reserves the right to cancel all bets if there are radical changes in the circumstances of an event such as the length of playing time, the distance in a race speed or the number of periods, etc.
14.7. Winnings will be credited to the KAGWIRAWO Account following confirmation of the final result.
14.8. The outcome of a market is settled once this is determined. KAGWIRAWO takes the right to settle the game results in case a market is not determined earlier in the game. This rule works in terms of the normal duration of the match being concluded and if no conditions are stated in the market description on the Service. For example: Example 1: Match-winner 1X2 market of an event is determined after the end of the normal duration (regular time) of the event. Football (Soccer) 1x2 Match Winner is determined after the 90 min, including any extra minutes called by the referee of the match as “normal duration”. When the game is played in Overtime (the regular time cannot determine the winner), all markets state that this is a subject to pay “include overtime” after completion of the game. If there are any penalty kicks (or other decisive moments) they’re not taken into consideration, unless another stated in the market. If the beginning of the game is delayed for whatever reasons, the event can be kept open and all bets can remain open 48 hours from the official start time. Nevertheless, KAGWIRAWO reserves the right to void such bets on its direction and refund the users’ stakes back. All bets can remain open and be calculated due to the game results by the decision of KAGWIRAWO when the organizer continues the abandoned event within 24 hours after starting time. In case the abandoned event does not continue with the decision of the organizer within 48 hours after its starting, KAGWIRAWO will settle all determined markets that were completed on the pitch. In addition, KAGWIRAWO will cancel another and refund the stakes to players. There are exceptions to the general rule: The 24 hours rule is not supported in the Tennis games. All bets are available until the referee or official representative determines the winner. Nevertheless, there are cases in which a player retires. In this situation, all markets that are determined on the court are settled accordingly and all the rest declared void and stakes returned to players. If there are any doubts about the retirement of a player before the last point is concluded, the market of the match winner is cancelled. Nevertheless, all markets that relate to the specific sets or games that are determined, are settled accordingly. Baseball games. The 24 hours rule is supported. When two teams are playing 2 games in a row they are considered as Game 1 and Game 2 and will be settled as chronologically played with all bets valid. For the avoidance of doubt, if Team A plays Team B twice, the result of Game 1 will count for bets offered on Game 1 as originally scheduled and the result of Game 2 will count for bets offered on Game 2, as originally scheduled. The 24 hours rule is valid. (e.g. if a football match is abandoned in the second half, the markets of the first half will be settled normally). (e.g. in the example above, the markets of the second match have not decided) will be void and stakes will be refunded to customers.
14.9. Explanation of specific Betting Types If there is at least one Scorer when the match is abandoned, all bets made on the first Goalscorer will be applied and on the last will be cancelled. A player will be determined as a winner according to Goalscorer market at any time, and other players’ bets are void. Head 2 Head Bets These bets mean the prediction about taking the higher position, getting more points or results between two players. Head 2 Head bets will work if both players will do the best in the event. If two players get the same result or play out a draw, all bets will be void. Outright Bets. These bets mean the prediction about taking the higher position, getting more points or results among the players (3+). Outright bets will work if all participants will actively take part in the event. If there are participants that do not take part in the event, all odds that were placed on other participants will be amended and settled with a reduction in the odds. The reduction includes the same margin applied to the missing participants. If two or more participants take the same result (play in a draw), the applicable odds will be equal to the accepted odds divided by the number of tie participants (e.g. with equal odds 2.70 and three tie participants the final odds will be: 2.70 / 3 = 0.90), unless the official representative chooses only one winner with an additional statistic criterion (e.g. assists). Booking markets. These are yellow and red cards. The yellow one counts as one card and the red - two. If a player gets two yellow cards in a row that are changed into a red card, this counts as three cards. In general, a player cannot receive more than three cards. A settlement will be based on all available card data that will appear during the normal event’s playing time. The cards are shown after the final whistle won’t be considered. The cards of a player who did not take part in the game (players that have already been replaced, coaches, players on the bench who have not taken part in the game) will not be considered. Booking markets with points in general, a player cannot get over 35 points during the game. A yellow card brings 10 points, the red one is counted as 25 points, and the second yellow-red card– 25. The second yellow card for a player which leads to a red card is not counted. Corners The corners are considered for the relevant market settlement only if they have been taken. If the corner is given but not taken, it will not be counted. Intervals The period from 00:01 until the completion of the minute indicated as the end minute is stated as the first interval. To exclude doubts, the interval 1-15 min is considered the period from 00:01 to 15:00 and the interval 30-45 min is considered the period from 30:01 until the end of the First Half accordingly. The interval 75-90 min is considered the period from 75:01 to the end of Full Time. The referee on its direction considered the last time interval from the minute indicated until the end of the period.
14.10. Bets by order and from bookmakers as well as betting agents are not permitted. Bets on events in which the bettor is participating (“participating” in this sense relates to those persons involved as a sportsperson, athlete, as an owner, trainer or functionary of a participating club) or those which are commissioned by any person participating, are not permitted. In addition, bets on league, cup or other events in which the respective club/ organization is participating may not be placed or commissioned by those persons considered to be participating in the respective event. In the case of violation of these regulations, KAGWIRAWO reserves the right to refuse payment of any winnings and already invested stakes as well as to cancel any bets. KAGWIRAWO takes no responsibility for knowing if the user is a member of one of the mentioned groups. This means that KAGWIRAWO is entitled to undertake any necessary measures at any time after the user has become known as being a member of one of the mentioned groups.
14.11. Live scoreboard details added on KAGWIRAWO are for information purposes and are not a basis for settlement. All persons should ensure scoreboard details are correct before placing their bets.